Our clients are why we get out of bed every morning!
Here at Fire Security Services, we offer a range of fire protection services to a huge range of industries. From small not-for-profit organisations to large government departments, we have the solutions to your fire protection and building compliance needs.
“The level of communication and transparency FSS maintain throughout the service delivery process has been instrumental in building a strong and trusting partnership.”
Customer Satisfaction Score
We pride ourselves on our transparency with our customers, so much so that we are the only fire protection company in New Zealand to publicly share our Customer Satisfaction Score.
In our quest to provide remarkable customer service, we regularly undertake customer surveys that are managed by an independent company.
Otherwise known as the Net Promoter Score (NPS), a globally recognised metric, the score is based around the question of whether a customer would recommend our service to others.
NPS is expressed as a score between -100 and +100. As a guide, an NPS score above 0 is “good”, as it means that our audience is more loyal than not. Anything above +20 is considered ideal. Above +50 is excellent. Find out more about NPS scores.
FSS Live Customer Satisfaction Score Radar
August 2024 - October 2024
This is why we do what we do
“We have found the team at FSS to be professional, responsive, reliable and a pleasure to work with.”
“Prompt, friendly service. They explained what they were doing to make sure we felt secure and informed.”
“We’ve been using FSS for 16 years. They are very professional.”